Featured Case Study
Employee Satisfaction
A common complaint in the healthcare space is slow delivery. Healthcare professionals, and nurses in particular, don't get what they need when required, forcing them to leave their patients and retrieve it themselves. This is a main factor influencing employee satisfaction, and when employees aren't happy, it reflects negatively on patients.
With TUG®, Aethon’s Automated Robotic Delivery System (ARD), nurses get the medications and supplies required for them to effectively care for patients in a timely manner. Nurses and other staff members can even summon TUG to remove items with the press of a computer key.
At the University of Maryland Medical Center, nurses in the Shock Trauma Unit were waiting an average of 73 minutes for first doses. After implementing TUG in the pharmacy, cycle time dropped to 30 minutes; a 59% increase in efficiency that drastically increased patient care.
The University of Maryland conducted a Pre-TUG and Post-TUG study to determine its effects on nurses and their relationship with the pharmacy. The results were:
| Question | Pre-TUG | Post-TUG | Change |
| Satisfied with Pharmacy's Service | 2.38 | 2.92 | +23% |
| Know when medications will be delivered | 1.67 | 2.50 | +50% |
| Pharmacy delivers medications reliably | 2.38 | 2.92 | +23% |
| Pharmacy delivery system is easy | 3.25 | 3.67 | +13% |
| Sufficient interaction with Pharmacy | 3.58 | 4.42 | +23% |
| Simple to get medications | 4.00 | 5.42 | +36% |
The Post-TUG results clearly show a dramatic increase in employee satisfaction and improved inter-departmental relationships. Read Aethon’s University of Maryland Medical Center case study.
Additional Benefits Information
Contact Aethon for more information on the benefits of TUG.